Monday, September 19, 2011

The future has already begun. Is your Intranet ready?

After reading the recent piece by @gvanleemput, Mobile Intranet - Nice to have or must have? I was inspired to put down some personal thoughts and observations.

Over the past 6 months in my organisation I have noticed a huge increase in the number of employees being provided with iPhones and iPad's for work purposes.

Our company now offers customers most of its services via mobile applications and has a growing presence on Twitter and Facebook. Around 25% of employees now use iPad's for business purposes. I am sad to report though that our Intranet has not yet been optimised for delivery on any mobile devices and we are early on in discussions on how this will be achieved.

Data obtained from Jane McConnell's Global Intranet Trends for 2011 of last year indicated that only about 7% of participating organisations were already providing Intranet information and services via smart phones and other mobile devices and 40% of Intranet Leaders were well on the way to delivering mobile services. I can't wait to see the results of this years Digital Workplace Trends 2012 and have a suspicion that the figures for mobile optimisation will have risen significantly.

One of the benefits I enjoy from presenting at Intranet conferences is the opportunity to get to know other Intranet Managers and discuss the many common problems we experience. When discussing Mobile Intranet delivery a couple of common obstacles have been:

Concerns about security of information delivered to mobile devices
Company leaders have in the past raised the issue of the security of company information delivered to mobile devices and also the security of the devices themselves. Many a Blackberry has been left in a taxi from time to time.

Delays in deciding the mobile devices to be rolled out and supported
Blackberry's ruled business as the preferred portable device for many years. It has only been in recent times that the functionality and usability of modern alternatives has become mainstream for business users.

The future for Intranets and information delivery is very exciting. Technology is continuing to evolve rapidly. Many of the past obstacles have been removed and perceived risks addressed. Mobile computing devices once seen as science fiction are now mainstream products. I believe that Mobile Intranet information delivery is definitely a must have in today's business world.

No comments: